Sports Injury & Physiotherapy Clinic

May 2023

What is this?

NPS stands for Net Promoter Score, a metric used in customer experience programmes. NPS measures the loyalty of customers to a company. NPS scores are measured with a single question survey, in this case “How likely are you to recommend MacFarlane Physiotherapy?”, which is responded to on a scale of 1 to 10.

Why make it public?

We believe we offer the highest quality physiotherapy service in Stirling, from your first to your final interaction with us. We’re proud of our continuously high NPS scores across our therapists and believe this honest, unfiltered customer feedback is one of the best ways to give new patients the confidence to choose us for their rehab.